Question 1

What is the minimum deposit to start?

Accepted Answer

You can open and fund your account from CCC$350. You're welcome to increase your balance at your own pace as your investing plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Withdrawals are initiated directly from your account dashboard whenever you choose. Funds return to your selected payment method within standard processing timeframes.

Question 3

Is my capital safe and secure?

Accepted Answer

Your account is protected by industry-standard encryption and identity verification. As with all investing, capital is at risk and can decrease as well as increase.

Question 4

How long does setup take?

Accepted Answer

Most new members complete registration within minutes. Once your first deposit processes, you can launch your investing plan immediately.

Question 5

Are there surprise fees?

Accepted Answer

All fees are displayed clearly before you confirm. You'll always know exactly what you're paying — no hidden or unexpected charges.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to create an account and begin investing. We'll verify your age and identity as part of our standard process.

Question 7

What payment methods are accepted?

Accepted Answer

We accept major debit and credit cards, bank transfers, and select e-wallets and cryptocurrency options. Your full choice of methods appears at the deposit screen.

Question 8

When can I reach customer support?

Accepted Answer

Our support team operates Monday through Friday, 9:00 to 18:00 Eastern time, and typically responds to all inquiries within one business day.

Question 9

Who pays tax on my investment returns?

Accepted Answer

Investment tax obligations depend on your province and personal situation — that responsibility sits with you. We recommend maintaining your own records and consulting a tax professional.

Question 10

What does KYC verification mean?

Accepted Answer

KYC (Know Your Customer) is a standard identity check required by law. It protects your account and is part of opening any regulated investment account.

Question 11

Do I need previous trading experience?

Accepted Answer

Not at all. Every member receives a personal financial analyst who guides you from day one, so prior market knowledge isn't necessary.

Question 12

Who actually manages my investments?

Accepted Answer

A dedicated financial analyst, backed by AI technology, works with your objectives and comfort level. The human analyst makes the final calls — technology supports, not replaces, decision-making.

Question 13

Does Profitaxis Primo meet Canadian regulations?

Accepted Answer

Yes. Our platform complies with all applicable Canadian financial regulations and cybersecurity requirements, with built-in account safeguards and verification.

Question 14

Can I add more money to my account later?

Accepted Answer

Absolutely. You can deposit additional funds whenever you want and adjust your plan with your analyst as your situation and goals shift.

We're here to help.

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